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Privacy Policy

Effective Date: 01/07/2026

Welcome to Storage Nation (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://mystoragenation.com/), use our online booking portal, or rent a storage unit at any of our Texas or Illinois facilities.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. The types of personal information we collect include:

Information You Provide Directly

  • Contact Information: Name, email address, mailing address, and phone number when you reserve a unit, request information, or create an account in our Client Portal.

  • Payment Information: Credit card numbers, billing addresses, and payment history processed through our secure online payment portal.

  • Rental Details: Vehicle or RV registration information (if storing a vehicle), emergency contact information, and valid government-issued identification used to verify your identity.

Information Collected Automatically

  • Device and Usage Data: We collect standard technical information when you browse our website, including your IP address, browser type, operating system, and pages visited.

  • Cookies and Tracking: We use cookies to enable website functionality and analyze site traffic. (See our [Cookie Policy] for more details).

On-Site Information

  • Security & Surveillance: For the safety of our facilities, customers, and their property, we maintain 24/7 video surveillance cameras at our Canton, IL and Wallis, TX locations. We also collect gate access logs (entry and exit times) when you use your personalized code to access the facility.

2. How We Use Your Information

We use the information we collect to operate our business and provide you with a secure storage experience. Specifically, we use your data to:

  • Process your reservations and manage your month-to-month rentals.

  • Process payments and issue billing notices or receipts.

  • Provide customer support and respond to your inquiries.

  • Secure our facilities, monitor gate access, and prevent theft or fraud.

  • Send you administrative messages, such as gate code updates, policy changes, or facility maintenance notices.

  • Comply with legal obligations and enforce our Terms of Use and rental agreements.

3. How We Share Your Information

We do not sell your personal information to third parties. We only share your information in the following circumstances:

  • Service Providers: We share information with trusted third-party vendors who help us operate our business. This includes our secure booking portal software, payment processors, and website hosting services. These providers are authorized to use your information only as necessary to provide these services to us.

  • Legal and Safety Requirements: We may disclose your information if required to do so by law, court order, or subpoena. We may also share data with law enforcement if we suspect fraud, theft, or a violation of our rental agreement, or to protect the safety of Storage Nation, our customers, and the public.

  • Business Transfers: If Storage Nation is involved in a merger, sale of assets, or acquisition, your personal information may be transferred as part of that transaction.

4. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or misuse. Payment information is encrypted and processed through a secure third-party gateway. However, no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

  • Account Information: You can review, update, or correct your personal and payment information at any time by logging into the Client Portal on our website.

  • Marketing Communications: If you receive promotional emails or texts from us, you may opt out at any time by following the “unsubscribe” instructions in the message. You will still receive essential transactional messages regarding your rental account and billing.

  • Do Not Track: Our website currently does not respond to “Do Not Track” (DNT) signals from web browsers.

6. Children’s Privacy

Our website and storage services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will post the updated policy on this page and revise the “Effective Date” at the top. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Storage Nation

  • Illinois Locations (Canton): +1 (309) 220-8080

  • Texas Location (Wallis): +1 (979) 557-2218

  • Website: https://mystoragenation.com/ (via the contact form or Client Portal)